ARTICLE 1 – FRANCEOBJETSTROUVÉS SERVICE
1.1 FranceObjetsTrouvés is a service provided by the company ATLANTIS, SAS with variable capital, registered with the Trade and Companies Register of Grenoble under number 815409990, whose registered office is located at 9 chemin du Vieux Chêne 38240 Meylan.
1.2 ATLANTIS offers Internet users a service for publishing and consulting information on lost items, a service for publishing and consulting information on found items, as well as between Losers/Finders and partner services having a lost and found service.
ARTICLE 2 – DEFINITIONS
2.1 "FranceObjetsTrouvés Database" refers to the database designed and operated by ATLANTIS, listing in a structured and organized manner all information relating to Found Items and loss reports published by Partners via their personalized management interfaces as well as by Users via their access accounts to the FranceObjetsTrouvés Site.
2.2 "CGU" refers to these General Terms of Use.
2.3 "Partner" refers to any legal entity under public or private law that can post ads on the Site related to Found Items under a contract with ATLANTIS, such as local administrative authorities, operators of public places or tourist sites, transport companies, etc.
2.4 "Personal identifiers" refers to the username and password entered by Users when registering on the Site.
2.5 "User Interface" refers to the interface intended for Users, allowing them, on the one hand, to consult the FranceObjetsTrouvés Database online, and on the other hand, to post loss reports and/or ads related to Found Items. For posting loss reports and/or ads related to Found Items, access to the interface is secured by a username/password system.
2.6 "Finder" refers to the person who has found a lost item.
2.7 "Found Item" refers, according to Article 717 of the Civil Code, to any lost thing whose owner cannot be identified, including all items found on land and those inadvertently buried.
2.8 "Loser" refers to the person who has lost an item.
2.9 "FranceObjetsTrouvés Site" or "Site" refers to the public website FranceObjetsTrouvés located at the URL "franceobjetstrouves.fr", the URLs dedicated to Partners in the format "partenaire.franceobjetstrouves.fr" or any other address added or substituted.
2.10 "User" refers to any individual who consults the FranceObjetsTrouvés Database, posts loss reports or ads related to Found Items, or uses the FranceObjetsTrouvés Site.
ARTICLE 3 – PURPOSE AND ACCEPTANCE OF THE CGU
3.1 These CGU aim to define the conditions under which the User agrees to use the FranceObjetsTrouvés Site.
3.2 TO USE THE FRANCEOBJETSTROUVÉS SITE, EACH USER MUST READ AND UNCONDITIONALLY ACCEPT THESE CGU THROUGH A MANDATORY CHECKBOX VALIDATION DURING REGISTRATION.
ARTICLE 4 – DURATION
4.1 These CGU are effective from the date they are published online and remain applicable for the entire duration of the use of the FranceObjetsTrouvés Site.
4.2 ATLANTIS reserves the right to adapt and modify these CGU, provided that the applicable CGU are those in force on the day of the User's use of the FranceObjetsTrouvés Site. Any modification of the CGU will be published on the FranceObjetsTrouvés Site.
ARTICLE 5 – SERVICE DESCRIPTION
5.1 ATLANTIS provides Users with the User Interface to allow them to post loss reports and ads related to Found Items. In this regard, Users benefit from a non-exclusive and non-commercial right to use the User Interface and, more generally, the FranceObjetsTrouvés Site.
5.2 ATLANTIS also allows Users to consult the FranceObjetsTrouvés Database under the conditions defined by ATLANTIS, in order to help them find lost items.
ARTICLE 6 – SERVICE ACCESS
6.1 The FranceObjetsTrouvés Site is accessible to any User with Internet access. All costs related to accessing the FranceObjetsTrouvés Site, whether hardware, software, or Internet access fees, are exclusively the responsibility of the User. The User remains solely responsible for the proper functioning of their computer equipment and Internet access.
6.2 ATLANTIS reserves the right to refuse access to all or part of the FranceObjetsTrouvés Site, unilaterally and without prior notice, to any User not complying with these CGU.
ARTICLE 7 – REGISTRATION
7.1 To post loss reports or ads related to Found Items on the FranceObjetsTrouvés Site, the User must first register by creating an online account. Registration requires the User to choose Personal Identifiers.
7.2 To create an account, the User must provide the requested information on the registration form. The User declares that the information provided is accurate, complete, and up-to-date and agrees to notify any changes whenever necessary, at each new posting of a loss report or ad related to a Found Item.
7.3 After registration, the User can post loss reports, descriptions and/or images of lost items, as well as ads and/or images related to Found Items on the FranceObjetsTrouvés Site.
7.4 Registration does not guarantee that the lost item will be found. ATLANTIS cannot be held liable to the User for a refusal of registration or for the fact that lost items have not been found following the publication of loss reports on the Site.
ARTICLE 8 – FINANCIAL CONDITIONS (MANAGEMENT, STORAGE, AND SHIPPING FEES)
8.1 Posting loss reports and ads related to Found Items on the Site is free of charge.
8.2 When the item is held by a Partner’s lost and found service, management and/or storage fees may be applied by the relevant Partner according to its own rules. FranceObjetsTrouvés does not intervene in setting these fees. The User concerned may be required to pay these fees if applicable.
8.3 To simplify the user experience, FranceObjetsTrouvés may technically handle the collection of all or part of management, storage, and/or shipping fees without acting as an agent of the Partner. Collected amounts may, if applicable, be partially or fully transferred between professionals according to agreements between ATLANTIS and the relevant Partner.
8.4 When in-person handover is not possible or desired, an optional shipping service may be offered. Shipments may be carried out via logistics partners Chronopost and/or Colissimo, according to available options. Applicable terms and shipping fees are communicated to the User before any confirmation of the shipping order.
8.5 The User must pay all applicable fees resulting from the use of the FranceObjetsTrouvés Site within the deadlines and using a valid payment method. Late interest at the legal rate in France will apply if applicable.
8.6 Accepted payment methods are: credit card (CB, Visa, and Mastercard via the secure payment interface) and bank transfers to the ATLANTIS account.
ARTICLE 9 – USERS’ OBLIGATIONS
9.1 The User agrees to use the FranceObjetsTrouvés Site in compliance with these CGU and applicable laws. Consequently, the User agrees not to disrupt or manipulate the Site’s operation, damage any of its elements, or access it fraudulently.
9.2 The User agrees to keep their Personal Identifiers confidential and must ensure they are not disclosed to third parties. The User is responsible for all actions taken from their account. If the User suspects a security breach of their Personal Identifiers, such as disclosure, theft, or unauthorized use, they must immediately inform ATLANTIS via email at: info [at] franceobjetstrouves [dot] fr. The User should log out of their account after each session, especially when using a public or shared computer.
9.3 The User guarantees that the contents of their account or the items posted on the FranceObjetsTrouvés Site from their account do not infringe third-party rights and comply with the law and regulations in force. In case of non-compliance, ATLANTIS reserves the right to take appropriate action, including removing prohibited content and deleting the User’s account.
9.4 The User ensures the legality of the content posted on the Site via their account. The User must immediately report any illegal content or behavior via the online form. ATLANTIS acts as host of content posted by Users and Partners and will promptly remove clearly illegal content. Users are reminded that falsely presenting content or activity as illegal to obtain its removal is punishable by one year of imprisonment and €15,000 fine.
9.5 More generally, the User assumes full responsibility for all actions performed on the FranceObjetsTrouvés Site.
9.6 The User acknowledges that registration and posting ads for Found Items do not exempt them from completing legal and regulatory formalities applicable to Found Items.
9.7 The User acknowledges that a Finder fraudulently taking a Found Item constitutes theft, punishable by a maximum of 3 years imprisonment and €45,000 fine.
9.8 The User agrees that they have actually lost an item. Only Users who have lost an item or their family members are allowed to post a lost item ad. This excludes legal or physical persons acting on behalf of the User, whether authorized or not.
ARTICLE 10 – ATLANTIS’ OBLIGATIONS
10.1 ATLANTIS commits to providing appropriate human and technical resources to operate the FranceObjetsTrouvés Site and ensure continuous service access. ATLANTIS is only bound by an obligation of means.
10.2 ATLANTIS ensures the hosting of information contained in the FranceObjetsTrouvés Database and acts solely as a technical service provider.
ARTICLE 11 – MATCHING RESULTS
11.1 After reviewing ads posted on the FranceObjetsTrouvés Site, the User who believes they are the owner of a listed item fills out a matching form (to verify correspondence between the characteristics of the published ad and the loss report).
11.2 The matching result is usually generated by a computer algorithm. If the algorithm does not produce a clear result, a manual matching may be performed by ATLANTIS.
ARTICLE 12 – RETURN OF ITEMS
12.1 When the Site indicates a match between data provided by a Partner and a User, the contact details of the lost and found service holding the item are communicated to the User to enable contact or in-person retrieval. Only the relevant Partner may decide to return the item and the conditions of such return.
12.2 When the Site indicates a match between data provided by different Users, the item is returned directly between the Loser and the Finder.
ARTICLE 13 – SUSPENSION / TERMINATION OF A USER
13.1 If a User is suspected of violating these CGU or applicable laws and regulations, ATLANTIS reserves the right to temporarily suspend the account to verify compliance. If a User violates these CGU or laws, ATLANTIS reserves the right to permanently delete the User’s account and prevent re-registration, without prejudice to any legal action ATLANTIS may take.
ARTICLE 14 – LIMITATION OF LIABILITY
14.1 ATLANTIS is a technical service provider managing an IT infrastructure and software made available to Partners and Users. ATLANTIS is therefore neither an agent nor representative of Partners or Users.
14.2 ATLANTIS generally acts only as a technical service provider to Users, delivering information storage services. ATLANTIS may access User content for service purposes. In this context, ATLANTIS cannot be held liable for activities or information stored at Users’ request if it was not aware of the manifestly illegal nature or circumstances indicating such, or if it promptly acted upon discovery.
14.3 ATLANTIS cannot be held responsible for the matching result between a Found Item and a loss report. ATLANTIS has no control over the accuracy of item descriptions, which remains the responsibility of Partners and/or Users.
14.4 ATLANTIS does not guarantee the condition of items listed on the Site and exercises no control over their quality, safety, legality, or accuracy of content.
14.5 ATLANTIS does not guarantee the return of a Found Item to the Loser. Return is organized between the Finder or Partner and the Loser.
14.6 ATLANTIS does not guarantee the integrity of items or their components. For devices containing storage or software, ATLANTIS provides no guarantee on data/software condition, access, or functionality.
14.7 In case of disruptions affecting the Site, ATLANTIS will make efforts to restore service continuity but cannot guarantee full uninterrupted access.
14.8 Use of the Site is not covered by a specific service warranty. ATLANTIS may temporarily suspend access for technical or maintenance reasons without compensation.
14.9 ATLANTIS is not responsible for (1) damages resulting from the User’s own failures, (2) damages from non-compliant use of the Site, or (3) indirect or unforeseeable damages from Site use.
ARTICLE 15 – PARTNERS’ RESPONSIBILITIES
15.1 Partners remain fully responsible for the management and handling of items under their care. ATLANTIS acts solely as a technical service provider and does not assume any responsibility regarding Partners’ actions.
15.2 Each Partner ensures that returned items comply with applicable laws and regulations and may charge fees for management, storage, or shipping according to their own rules.
15.3 ATLANTIS is not responsible for any delay, loss, or damage of items once they are in the custody of a Partner or during shipment organized by the Partner or by the User.
ARTICLE 16 – INTELLECTUAL PROPERTY
16.1 All elements of the FranceObjetsTrouvés Site, including texts, graphics, logos, images, videos, and software, are protected by intellectual property rights and are the exclusive property of ATLANTIS or its partners.
16.2 Users are granted a limited, non-transferable license to access and use the Site for its intended purpose. Any reproduction, modification, distribution, or public communication of Site content without prior written authorization from ATLANTIS is prohibited.
16.3 The User retains ownership of the content they post but grants ATLANTIS a non-exclusive, transferable, and sub-licensable license to host, reproduce, and display this content for the purposes of operating the Site.
ARTICLE 17 – PERSONAL DATA
17.1 Personal data collected during registration or when using the Site is processed in accordance with applicable data protection laws.
17.2 Users may access, rectify, or request the deletion of their personal data by contacting ATLANTIS at info [at] franceobjetstrouves [dot] fr.
17.3 Personal data may be used to operate the Site, communicate with Users, manage accounts, and, if applicable, process payments.
ARTICLE 18 – COOKIES
18.1 The Site may use cookies to improve navigation and provide relevant content and advertisements.
18.2 Users can configure their browser to refuse cookies, but some features of the Site may then be unavailable.
ARTICLE 19 – FORCE MAJEURE
19.1 ATLANTIS cannot be held liable for non-performance or delayed performance due to a force majeure event, including but not limited to natural disasters, strikes, computer or network failures, or governmental measures.
ARTICLE 20 – MODIFICATION OF TERMS
20.1 ATLANTIS reserves the right to modify these CGU at any time. Changes are communicated to Users by posting the updated version on the Site.
20.2 Continued use of the Site after publication of modified CGU constitutes acceptance of the new terms.
ARTICLE 21 – APPLICABLE LAW AND JURISDICTION
21.1 These CGU are governed by French law.
21.2 Any dispute relating to the interpretation or execution of these CGU falls under the exclusive jurisdiction of the competent courts in Paris, France, unless mandatory legal provisions provide otherwise.
ARTICLE 22 – CONTACT
22.1 For any questions or requests, Users may contact ATLANTIS by email at: info [at] franceobjetstrouves [dot] fr.