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Merci! And suggestions to assist customers.
The process is bit overcomplicated in that once you have made your claim you get many e mails from what seems to be different sources. Its very difficult to connect with an individual but if you persist you may get an e mail back from someone clarifying what to do - I did and it was good to have that help. The hours to pick up from the airport are limited and may or may not work for your flight and you must make an appointment to retrieve your object. Otherwise you can arrange to have it shipped. I showed up at the appointed time and location and there was nobody there. The facility appeared to be closed. After asking several helpers at the airport I was pointed to a small window in the plexiglass adjacent to where I was waiting and there was an unmarked phone on a stand that you are supposed to know will connect you to the lost and found office/luggage office. I had made the earliest possible appointment because they dont open til 9am and my international flight was in another AF terminal at 10:20 am. There was a man that appeared at the window but he was on a call and waved us away - it was not clear he worked there. It was stressful because I had such a limited window for pick up. There was another passenger also trying to pick up something on an even earlier flight and we had to make a fuss to get his attention. Once we did he brought us inside and the staff were a mixed bag in their helpfulness. We explained we were now late for our flights and they acted like it was our fault and said we should have made an appointment -which we both had. Others in the office were more considerate and helpful. If appointments have been made a member of the staff needs to be at the window and a sign should tell you that is the place, both at-the window and by the phone. I am very grateful that I did get my device back and with the help of other Air France staff I was directed to a shortcut to get to my terminal and made it to my plane on time. So thank you for return of my device and please consider some improved description of the location and some helpful signage at location and the phone. Merci!
Fecha de la experiencia: 20 mar 2026
Hello, We thank you for your review. We are sorry to hear you are not 100% happy with the service. The desk is not closed but you need a digicode to access it. It is explained in the mail explaining the return procedure. It is also written in the confirmation email for your appointment and on your listing. When you have questions, you can contact us with the "contact" form on the website or here : infos@franceobjetstrouves.fr We take notes of your remarks and will try to improve on those points. Regards, France Objets Trouvés