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Finding lost laptop
I left my laptop on an ADF flight. I am grateful that it was found and returned to me. However, the procedure was not smooth. I filled in the online form and the next day I received an email that the the laptop had been found and could be collected at CDG by reporting to the objets trouvé office at CDG on level 3 at the Gare SNCF. The office was impossible to find. Eventually some AF staff who were delivering a lost bag let me into an anonymous office that required a code to enter. The official there told me that I needed to go to Lost and Found in Terminal 2F. That was also impossible to find. Eventually, an AF staff member suggested that I use a phone outside lost luggage. That did not work, but another staff member seeing my confusion opened the door so that I could enter the luggage collection area. There I finally found a staff member who could track my lost laptop and arrange for its delivery, which took another hour. AF staff were helpful, but the procedure was over-complex and could have been much clearer with an instruction to go directly to a person who could arrange delivery of the lost object.
Date of experience: May 6, 2026
Hello, We thank you for your review. We are glad you got your laptop back. We are sorry to hear about your struggle. We however need to give you more informations. The return process is explained in the email "contact of the finder" that was sent to you. It says explicitly that you need an appointment. To do so, you need to file a return request. Once the appointment is book, a confirmation email is sent with a map and a link to the lost and found office. When you have questions, you can contact us with the "contact" form on the website or here : infos@franceobjetstrouves.fr Regards, France Objets Trouvés